Website Error “Cannot perform database query,

Please contact site administrator” – Troubleshooting Guide

When you encounter the error message “Cannot perform database query, please contact site administrator” (Unable to perform SQL query, please contact site administrator) while browsing a website, it can be confusing and frustrating. Don’t worry, this article will help you understand what this error message means and provide some basic troubleshooting steps to help you get back to normal browsing.

Understanding the Error Message

This error message indicates that the website encountered a problem while trying to retrieve information from its database. A database is where a website stores data (for example, articles, product information, user accounts, etc.). When you perform an action on the website (for example, log in, search for products, or view articles), the website needs to pull relevant information from the database in order to function properly.

This error message is usually caused by several reasons:

Database server problem: The database server itself may be malfunctioning, preventing the website from connecting to or retrieving information from it.
Invalid database query: The query statement that the website uses to retrieve information may have syntax errors or other problems, causing the database to not understand the query.
Database permission problem: The website may not have sufficient permissions to access certain information in the database.
Network Issues: In rare cases, network connection issues can also cause this error.

It May Not Be a Website Problem

In some cases, this error is not a problem with the website itself, but rather a problem with the device or network connection you are using. For example:

Browser Cache Issues: Your browser may Telemarketing for Mortgage Leads have cached outdated data for the website, causing the error message you are seeing.
Network Connection Issues: You may be experiencing a temporary network connection issue that is preventing the website from communicating with the database.

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Troubleshooting Steps

While you can’t directly fix a website’s database online marketing page used to generate leads problem, you can try some basic troubleshooting steps to see if the problem resolves itself:

Refresh the page: Sometimes simply refreshing the page is enough to resolve the issue. This clears the browser cache and reloads the website, which may eliminate the temporary issue that caused the error.
Clear Browser Cache and Cookies: Browser cache and cookies can sometimes become corrupted, causing websites to display error messages. Try clearing your browser cache and cookies and then reloading the website. The specific steps to clear cache and cookies vary from browser to browser, and you can find tutorials online.

Can’t fix the problem yourself? Be patient!

If the problem persists after trying the above steps, it’s likely that the website’s own database is the problem. At this point, all you can do is wait patiently for the website administrator to fix the problem. Most websites will post updates about such issues on their social media platforms or on the website notice board.


Here are some additional tips:

Check if the website has a “Status Page”. Some websites have a status page that lists any known issues the website is currently experiencing and an estimated time to fix them.

Try searching social media for information about website downtime.


Don’t panic when you get the “Unable to perform database query, please contact the website administrator” error message. Try some basic troubleshooting steps to see if the problem can be fixed on your own. If not, wait patiently for the website administrator to fix the problem. By understanding what this error message means and taking the right action, you can reduce frustration and get back to your normal browsing experience faster.